Refund policy

30-Day Return Policy

You have 30 days from the date of receiving your item to initiate a return request. Please note that restocking fees may apply.

Eligibility for Returns

To qualify for a return, the item must be in its original condition—unused, unworn, with all tags attached, and in its original packaging. A valid invoice number or proof of purchase is required for all return requests.

Initiating a Return

To begin the return process, please contact us at info@3cdistribution.ca. Upon approval, you will receive instructions on where to send the return. Returns must be shipped to the address provided by 3C Distribution.

Return Shipping Responsibility

If your return is approved, the responsibility for return shipping costs will be determined based on the specific circumstances of the return. In some cases, 3C Distribution or the site subscriber may cover these costs. For further clarification, please contact us at info@3cdistribution.ca.

Damages and Issues

Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact us without delay. We will assess the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including custom or personalized products, as well as hazardous materials, flammable liquids, or gases. If you have questions about the eligibility of a specific item, please contact us.

Exchanges

To expedite an exchange, we recommend returning the original item and placing a new order for the desired product once the return is approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that additional processing time by your bank or credit card company may apply. If you have not received your refund after 15 business days, please contact us at info@3cdistribution.ca.

All returns must be pre-approved by 3C Distribution before being shipped back.

Shipping Costs

Shipping costs for the original purchase are the responsibility of the buyer. To ensure seamless transactions, a preferred shipping vendor and account number must be provided in the user profile. If no shipping information is provided, shipments will be labeled as "collect" upon arrival.

Return Shipping Costs

Return shipping costs are determined based on the nature of the return:

1. Incorrect Product Received: If the product received differs from the one ordered, 3C Distribution will cover the shipping costs for both the return and the replacement product.

2. Damaged in Transit: If the product is damaged during shipping and proof is provided, 3C Distribution will cover the shipping costs for both the return and the replacement product.

3. Incorrect Product Ordered: If the wrong product was ordered by the customer, the buyer is responsible for the shipping costs of both the return and the replacement product. Restocking fees (10%-25%, depending on the product) will also apply.

For any additional questions or concerns regarding returns, please contact us at info@3cdistribution.ca.